Returns & Exchanges
At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for change of mind. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.
Check Eligibility
Ensure your items are in their original condition, unworn, and with all tags attached, excluding non-returnable hygiene items.
Locate Your Receipt
Find your order confirmation email for online purchases or your physical tax invoice for items bought in one of our boutiques.
Choose Your Method
Return your items to any Lovisa store for a free exchange or refund, or use our online portal to generate a shipping label for mail-in returns.
Receive Your Refund
Once processed, your refund will be issued to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing