Frequently Asked Questions
Everything you need to know about your Lovisa shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless faulty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna.
How do I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfume, and lotions. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship to various countries worldwide. Shipping costs and delivery timeframes vary depending on the destination and will be calculated at checkout.
What should I do if my item arrives damaged?
If you receive a faulty or damaged item, please contact our customer support team immediately with your order number and a photo of the damage so we can arrange a replacement or refund.